Returns and refunds policy
RETURNS
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Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
VERY IMPORTANT
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional items that cannot be returned:
* Gift cards
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Next, contact your credit card company. It may take some time before your refund is officially processed.
Next, contact your bank. There is often some processing time before a refund appears in your account.
If you have already done all of the above and still haven't received your refund, you can contact us by writing to tcgcollection@outlook.es.
Items on sale
Only regular-priced items are eligible for refunds. Unfortunately, sale items are not eligible for refunds.
Changes
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at tcgcollection@outlook.es and send your item, after we have spoken to you and verified it, to: Camino de Alcalá 28, Serracines, M, 28815, Spain.
To return your product, you must mail it to: Camino de Alcalá 28, Serracines, M, 28815, Spain.
You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive your product replacement may vary.
If you are sending an item worth more than €50, we recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.